Diagnostic Imaging Maintenance

Whether across a whole portfolio or individual assets our multi-vendor maintenance service is designed to maximise diagnostic imaging equipment availability with industry-leading response and fix times; because a patient’s health knows no downtime.

Diagnostic Imaging

We understand the importance of having safe, high-performing Radiology and Cardiology equipment and will help you extend the useful life of your kit by providing the best possible proactive and reactive support.  Using OEM-trained engineers and spare parts stored in the UK, we provide an ISO13485- and ISO9001-certified service that consistently outperforms the manufacturers and goes the extra mile to get equipment back in-service.

For more information regarding ALTHEA’S Radiology or Cardiology maintenance capabilities in the UK & Ireland please watch our video.

Multi-vendor Maintenance Service

ALTHEA is the leading pan-European independent multi-vendor service provider of diagnostic imaging maintenance.  We provide ISO13485-certified maintenance and service delivered by OEM-qualified engineers who are trained to service all major equipment brands across all diagnostic imaging modalities.

Well-maintained equipment will work better for longer, and we are committed to ensuring that assets can be operated effectively for as long as possible whilst minimising whole-life costs.

We employ over 30 field-based engineers in the UK & Ireland and maintains equipment at more than 60 acute hospitals.

Our services are provided seven days a week as standard with fault reporting available 24/7/365.

Maintenance includes:

  • CT

  • MR

  • Cath labs

  • X-ray

  • Fluoroscopy

  • Surgical C-arms

  • Mammography

  • Nuclear Medicine

  • Ultrasound

UK Customer Service Centre for fault reporting24/7/365
UK Customer Service Centre opening hours (including first-line telephone support)8am to 8pm Monday to Friday // 9am to 5pm Saturday & Sunday8am to 8pm Saturday & Sunday
Planned preventative maintenance8am to 8pm Monday to SundayWeekends and late evening
Remote diagnosticsIncluded
Reactive maintenance8am to 8pm Monday to Sunday24/7/365
Uptime guarantee98%100%
On-site response time guarantee4 hours1 hour and on-site engineers
Customer web portal for real-time tracking and performance reportingIncluded
Safety warnings, alerts and recallsIncluded

ALTHEA has a network of diagnostic imaging Centres Of Excellence in Poland, Italy, US and the UK that are used for engineer professional development, as well as local spare parts testing and storage.  All spare parts used will be from the manufacturer or other quality-accredited sources.  This ensures they will never adversely affect performance, longevity or the warranty of your equipment.

Managed Maintenance Service

Our bespoke managed maintenance service for diagnostic imaging equipment provides transparent levels of cover and pricing, so that you only pay for maintenance services that you require.  Effective maintenance of your diagnostic imaging portfolio is vital for delivering a safe and efficient healthcare facility, and a partnership with ALTHEA offers the peace of mind that you are working with a provider that has experience of managing 1.4 million assets worldwide.

We provide your hospital with a flexible, cost-effective solution that provides industry-leading uptimes in excess of 99% allowing you to optimise patient outcomes.  In total, we manage 1,300 diagnostic imaging assets in the UK & Ireland worth in excess of £160M.

Our vendor-neutral approach means that we can maintain all of your diagnostic imaging equipment.  We specialise in blended equipment portfolios so there is only one number for clinicians to call for all assets under management, while costs are managed in one predictable monthly payment.

Our portfolio maintenance service is performance-managed by a UK Customer Service Centre comprising of experienced staff with longstanding relationships with manufacturers and other independent service organisations.

We are one of the UK’s largest buyers of medical equipment and maintenance, and utilises its commercial influence to purchase maintenance effectively – driving both service excellence and cost savings for its customers.  Combined with our in-house engineering capabilities we provide customers with unparalleled service resilience and flexibility.