Rob started his career with us in 2011 as a Service Centre Administrator logging equipment faults from customers and proactively ensuring the expedient repair of medical equipment at managed service customer sites. In 2013 he became an Operations Co-ordinator directly dispatching in-house multi-vendor field service engineers and guaranteeing the prompt dispatch of spare parts from our UK facility.
This change in role was part of Rob’s personal development plan and ambition to become a Field Service Engineer. ALTHEA paid for the appropriate courses and allowed Rob the necessary time to go back to college. In 2015, Rob successfully received his BTEC in Electrical Engineering to become a Trainee Field Service Engineer and is currently in the last year of his HNC in Electrical Engineering whilst receiving OEM-certified and in-house training at ALTHEA’s Centre Of Excellence in Reading (Berkshire).